Refund and Cancellation Policy

This Refund and Cancellation Policy governs all payments made to BEST AITECH PRIVATE LIMITED ("Company", "we", "us") for access to the LawWorld platform, including subscriptions, usage-based AI services, and any other paid features.

By making a payment or using the platform, you acknowledge and agree to this Policy.

All payments made to the Company are final and non-refundable. Once access to the platform or services is enabled, no refunds, credits, or adjustments shall be issued for partial use, non-use, early cancellation, plan downgrade, or change of mind.

This policy applies uniformly to all subscription plans and paid services, as the platform provides immediate access to proprietary digital content, AI-generated outputs, and licensed databases.

Refunds may be considered only in exceptional circumstances where a payment has been duplicated, an excess amount has been charged due to a technical or system error, or where a payment has been successfully debited but the corresponding service has not been activated due to a technical failure attributable to the Company.

In such cases, any approved refund shall be limited to the excess amount received and shall exclude non-recoverable payment gateway or transaction processing charges.

Users seeking a refund under the limited exceptions must submit a written request to complaints@lawworld.ai, clearly stating the transaction reference, payment details, and a brief description of the issue.

Refund requests will be reviewed and, if found valid, processed within seven (7) working days from the date of verification. The actual time taken for the refunded amount to reflect in the user's account will depend on the policies and processing timelines of the respective bank or payment service provider.

Users may stop using the platform at any time. Each monthly payment buys one month of access and no further payment is due unless you renew; the yearly plan is paid upfront for the full year. Stopping use or cancelling does not entitle the user to any refund, whether full or partial, for the month or year already paid for.

Access to the platform may continue until the end of the applicable paid subscription period unless terminated earlier in accordance with the Terms and Conditions.

The Company reserves the right to suspend or terminate a user's access to the platform, without any refund or credit, in cases involving violation of the Terms and Conditions or Privacy Policy, exceeding the usage limits of the plan, misuse or abuse of the platform or AI features, credential sharing, excessive or unauthorized usage, or any fraudulent, illegal, or suspicious activity.

Termination in such cases is a protective measure and does not create any entitlement to refund.

No refunds shall be issued for service interruptions or limitations caused by scheduled maintenance, technical issues, internet or device-related failures, third-party service disruptions, or events beyond the reasonable control of the Company, including force majeure events.

The platform and services are provided on an "as-is" and "as-available" basis.

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or in connection with this Policy shall be resolved through arbitration seated at Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996.

Subject to arbitration, courts at Bengaluru shall have exclusive jurisdiction.

For any questions, clarifications or complaints relating to this Refund and Cancellation Policy, contact our Grievance Officer. Grievance Officer: Kruthik Gowda, BEST AITECH PRIVATE LIMITED, No.128, Ground Floor, 6th Cross, Suvarna Badavane, 1st Stage Nagarbhavi, Bengaluru, Karnataka 560072, India. Email: complaints@lawworld.ai. Phone: +91 81479 56600. Complaints are acknowledged within 48 hours and resolved within one month.