Privacy Policy

LawWorld is a brand and product of BEST AITECH PRIVATE LIMITED. This policy covers lawworld.ai, app.lawworld.ai and the personal information handled when you contact us or use our services, including educational features.

This notice explains data use. Reading it or browsing the website does not switch on optional marketing or behavioural tracking. You can contact us without creating an account. Creating an account and accepting the Terms creates your customer record, as described under "Customer record when you create an account".

Account and contact details: Names, email addresses, phone numbers, profile information, organisation and membership details, login credentials and verification records support registration, authentication and account administration.

Work you choose to submit: Queries, chat messages, uploaded documents, audio, transcripts, drafts, translations, case information and client details are processed for the features you use. Shared firm records may contain information about people who do not have a LawWorld account.

Payments and service records: Plan, wallet, usage and transaction records support billing and service limits. Payment providers process payment details. Support messages and privacy requests are kept so our team can respond and record the outcome.

Technical records: Session, device, network and security records support operation, troubleshooting and abuse prevention. We do not collect a public-page browsing history for signup.

Providing the service: Account details support login and account management. The content you submit is used to run the requested search, drafting, translation, audio or case-management feature. We use service records for billing, security and support.

Service providers: Cloud hosting and storage, AI inference, document and audio processing, payment, authentication and communication providers receive the information needed for their part of a feature. Processing locations and retention depend on the provider and configuration; some processing may occur outside India. Request information about the recipients for your use through Privacy & Data or our Grievance Officer.

Third-party AI and OCR processing of what you upload: Documents, research inputs and other content you upload or submit, including for Deep Research, are sent to third-party AI and OCR providers engaged by LawWorld, currently Meta, OpenAI, Anthropic, Sarvam, Microsoft Azure and MongoDB (Voyage), to produce the output you asked for. These providers may read that content to perform their part of the processing, such as text extraction, translation, embedding, search and generation. Upload only content you have your client’s authority and every other permission to share. Each provider’s retention, model-training and processing-location terms depend on its arrangements with us; we do not make a blanket zero-retention or no-training promise, and some processing may occur outside India. Ask for the current provider list and data-handling terms for your use through Privacy & Data or our Grievance Officer.

Firm workspaces: Records you share in a firm workspace may be accessible to authorised members according to their roles. Please submit other people’s information only when you have authority to do so.

Customer record when you create an account: When you create an account and accept the Terms, including by continuing with Google or Apple, we create your customer record in Zoho CRM. It holds your name, email address, mobile number, country, signup platform, how you found LawWorld (such as an advertisement, search or referral) and the versions of the Terms and this policy you accepted. How you found LawWorld comes from the campaign parameters in the link you followed, the page you landed on and the referring website, kept for up to 90 days in a first-party cookie (lw_touch) before you sign up. We use it to manage your account relationship and to send onboarding and service communications by email, WhatsApp or in the app, such as welcome and setup guidance, feature help, and plan, wallet and renewal notices. Document text, chat content and case details are never added to this record.

Product updates and offers: When you accept the Terms at signup you agree to receive LawWorld product updates and offers by email and WhatsApp, and we use your contact details and Zoho CRM to send them. You can unsubscribe at any time using the link in any email, by replying STOP on WhatsApp, or in Privacy & Data. Unsubscribing does not affect essential security, account and payment messages. This also applies to accounts created before 22 October 2026, who accepted our Terms when they signed up; they can opt out in the same ways at any time.

Activity-based follow-up: This is switched on when you accept the Terms at signup, and you can switch it off at any time in Privacy & Data. While it is on, account details, feature-use counts, plan purchase totals, confirmed refunds, wallet activity and recency may be shared with Zoho CRM to understand your interests and personalise follow-up. If you separately choose Google measurement, your completed signup source can be linked to these totals for campaign and bid-keyword reporting. Aggregate Google Ads media costs support cost-per-recorded-signup reports; they do not contain your contact details. Document text and chat content are not included in these scoring signals.

Optional Meta advertising measurement: Off by default and separate from CRM and email choices. Choosing Allow marketing on lawworld.ai lets Meta Platforms receive selected public product-page visits, completed registrations, confirmed plan purchases including automatic renewals and their INR amounts including GST, permitted campaign identifiers, IP address, browser/device information and cookie identifiers to measure Facebook and Instagram ads. A secure cookie applies this choice across the website and app. A fresh choice permits encrypted storage of Meta matching IDs and a random consent receipt for up to 180 days, plus encrypted interrupted-delivery retries for up to six days. Withdrawal updates our servers to suppress pending events and future renewals linked to this browser receipt; clearing browser data alone cannot notify us. Server conversion events use a one-way event fingerprint and a fixed public address; account URLs, names, email addresses, phone numbers, form fields, legal stories, searches, documents and other account activity are excluded. Meta may match these signals to your Meta account and process them outside India under its own policies. Automatic advanced matching, automatic events and detailed page-content collection are disabled. Use Cookie settings on the website to withdraw; this stops new measurement and removes website Meta cookies, but does not itself erase data Meta already received. See the Cookie Policy for scope, retention and deletion assistance.

Optional Google Ads sign-up measurement: Off unless you tick it at sign-up. If you came to LawWorld from a Google ad and tick it, we share a one-way (SHA-256) hash of your email address and mobile number, the time you signed up and, where you allowed Google measurement, the Google click identifier, so Google can count the sign-up for that ad. Google uses this to match the sign-up to your Google account and process it outside India under its own policies. We do not share your name, firm, documents, chats or account activity. You can switch this off in Privacy & Data at any time; it stops future sharing but cannot recall what was already sent.

The appropriate legal basis depends on the purpose of processing. Your customer record, service communications, product updates and offers follow from your consent when you accept the Terms at signup, and the Terms and Privacy Policy versions you accepted are recorded. You can withdraw from product updates and offers, and from activity-based follow-up, at any time in app.lawworld.ai/account/privacy without closing your account.

Withdrawal stops new optional activity sharing. Updates to an existing CRM record may take time if the provider is unavailable; the app shows pending synchronisation. Withdrawal does not itself erase previously shared records. You can make a deletion request for those records.

For other consent-based processing, submit a withdrawal request or contact the Grievance Officer. We will explain any effect on the requested service and any records that must be retained.

Educational use does not by itself remove requirements that apply to children’s personal data. Contact the Grievance Officer about a child’s information, parental requests or a representative acting for another person.

Account and role checks restrict access to personal information. Verification codes, passwords and sensitive content should not be included in support messages or privacy-request descriptions. No internet service can guarantee absolute security.

AI features may send your prompt, relevant document content or audio to an external processing provider. Model names alone do not establish who hosts a model or its retention, training or location terms. Contact our privacy team for the applicable provider details before uploading material that has special handling restrictions.

If a personal data breach occurs, we will handle the incident and provide notices as required by applicable law. Report a suspected exposure to complaints@lawworld.ai.

Retention depends on the record, its purpose, applicable legal requirements, firm ownership and any legal hold. A deletion request is reviewed by staff; it does not immediately close your account or delete shared firm data.

The review covers account records, documents, chats, cases, billing, CRM, search indexes and backups as applicable. The response identifies deletion outcomes, records retained, the reason and a review date. Provider copies and backups may follow a different removal process from live application data.

We do not promise one universal deletion period. Contact us for the retention treatment of a particular record. Privacy-request and preference records support handling your choices and demonstrating what action was taken.

In Privacy & Data you can request information about your data and sharing, correction, deletion, withdrawal, nomination or grievance handling. Each request has a reference number and progress history. Basic profile corrections are also available in your account profile.

The account summary in settings covers profile information and preferences; it is not a complete export of all firm records or provider activity. Request a fuller summary when needed.

We may verify identity and authority before disclosure, correction or deletion. Nomination requests require review; naming a person does not immediately give them access to your account. A firm member’s request does not authorise deletion of records belonging to other people.

You can also email complaints@lawworld.ai without logging in. Include the type of request and enough information to locate your account; do not send a password, OTP, identity-document scan or confidential client file. If a complaint remains unresolved, applicable statutory complaint and appeal rights remain available.

We use essential sign-in and session mechanisms and browser storage for preferences or specific workflows. Payment and external sign-in providers may use their own cookies when you use those services. See the Cookie Policy for essential cookies, optional Meta measurement and your choices.

Public-page browsing history is not collected for signup. Activity-based follow-up in the app concerns the described account activity; it does not enable a public-website browsing tracker.

We update this notice as our service and data practices change and show the revision date below. A policy update does not automatically enable optional processing. Preference choices are recorded with the notice version shown when they are saved, and the versions of the Terms and this policy you accept at signup are recorded with your account.

Grievance Officer: Kruthik Gowda, BEST AITECH PRIVATE LIMITED, No.128, Ground Floor, 6th Cross, Suvarna Badavane, 1st Stage Nagarbhavi, Bengaluru, Karnataka 560072, India. Email: complaints@lawworld.ai. Phone: +91 81479 56600. Complaints are acknowledged within 48 hours and resolved within one month.

Use Privacy & Data in the app to track a request, or email us if you cannot access your account. Include an existing request reference when following up.